Can I return my item?

If you are not satisfied with your purchase you may return your item for free within 30 days, with the exceptions listed below. You will be refunded for the amount paid for the product, excluding any shipping costs.

Exclusions
Eligible for return
Refundable amount 
Full Collections / Vaults 
Not eligible for return
No refund available
Single Use Masks
Not eligible for return
No refund available
Fragrance
Returns only for US & UAE orders - return shipping costs apply, no fragrance return for International orders
US & UAE orders only: product value refunded minus return shipping cost
Goodbye, Good Buy (reduced item section)Not eligible for return
No refund available
Build Your Own Set 
Eligible for return 
All items to be returned for full refund. If you wish to return one item; the full discount gained by purchasing the set will be deducted from your refund of this item
Gift Sets / Pouches 
Eligible for return - all items should be returned, including pouches & accessories
No partial refunds, all items to be returned for full refund
Sale / Promotional Items
Varies per promotion 
Please check HERE for more info 

US orders should have a pre-paid returns label included in your order, please only use this label if your items are eligible for return. If you return any items which are not eligible for return as per the policy above, no refund will be offered, nor will your items be returned to you.

If you require a return label please let us know using the CONTACT US section below.

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