If you are not satisfied with your purchase, you may return your item for free within 60 days, with the exceptions listed below. You will be refunded for the amount paid for the product, excluding any shipping costs. Please note that we only provide one return label per order.
Exclusions | Eligible for return | Refundable amount |
Cyber Craze Promotion | Not eligible for return | No refund available |
Full Collections / Vaults | Not eligible for return incl. ALL Kayali Sets and gifts | No refund available |
Single Use Masks | Not eligible for return | No refund available |
Fragrance, Body Spray, Resting Boss Face Setting Spray & Perfumed Oud Wood | Returns only for mainland US, UAE, UK (except Northern Ireland) orders. Returns not allowed for these items on International orders. | Mainland US, UAE, UK (except Northern Ireland) orders only: product value refunded. |
| Mystery Bags, Kayali Sample Vials, Kayali Miniature Sets, Kayali Discovery Sets | Not eligible for return | No refund available |
| Exclusive Huda Beauty, Kayali or Wishful Merchandise | Not eligible for return | No refund available |
Build Your Own Set | Eligible for return | All items to be returned for full refund. If you wish to return one item; the full discount gained by purchasing the set will be deducted from your refund of this item |
Product Gift Sets + Free Gift Items | Eligible for return - all items should be returned, including pouches & accessories (this excludes fragrance sets which are not eligible for return) | No partial refunds, all items to be returned for full refund |
Promotional Sale Period | Varies per promotion | Please check HERE for more info |
US orders should have a pre-paid returns label included in your order, please only use this label if your items are eligible for return. If you return any items which are not eligible for return as per the policy above, no refund will be offered, nor will your items be returned to you.
If you require a return label please let us know using the CONTACT US section below.