RETURNS
Returns
Can I return my item?
We’re happy to offer free returns on unused, unopened items within 30 days of purchase, except for items listed below. For hygiene and safety reasons, opened or used items can’t be returned unless they arrive damaged, faulty, or incorrect.
If you received any free gifts, they must be returned to be eligible for a full refund.
We do not currently offer exchanges.
Return Exceptions
Fragrance: We accept return of unopened fragrances only for orders shipped to the US, UK, UAE, EU, Norway, Switzerland, Canada, Australia, Saudi Arabia, Kuwait and South Korea. All fragrance orders shipped to other countries are final and not eligible for return.
Other Exceptions:
| Item Type | Return Eligibility | Return Requirement | Refund Notes |
| Value Sets & Kits | Eligible for Return | All items in the set or kit must be returned | Eligible for a full refund only if all items are returned |
| Beauty Works Hair Extensions | Not Eligible for Return | No refund will be processed if returned |
If you require a return label please let us know using the CONTACT US section below.
Please note that the Returns policy stated above is only for unopened, unused items purchased directly from our official website. If your item was purchased from one of our authorized retailers, we recommend contacting them directly so they can assist you in line with their return policy.
Do you accept Fragrance Returns?
We accept return of unopened fragrances within 30 days of the order being delivered, only for orders shipped to the US, UK, UAE, EU, Norway, Switzerland, Canada, Australia, Saudi Arabia, Kuwait and South Korea. All fragrance orders shipped to other countries are final and not eligible for return.
If I return my order when will I be refunded?
If you have returned any eligible item using the pre-paid label provided by Huda Beauty, it will be checked and verified at our warehouse. If all of the return requirements have been met, your refund should be processed within 14 days of the items being received and verified.
Once your refund has been processed, it can take up to 14 days to reflect with your issuing bank. If you can see that your return items have been received and this date has now passed, just let us know so we can look into this for you.
If your items are eligible for return, we recommend that you use the return label provided by Huda Beauty as we cannot reimburse you for the return shipping cost if the pre-paid label was not used. If, however, you have returned your items using an alternative return label please also provide tracking details when you get in touch.
My item is damaged, I want to return it
If any items in your order have been received in an unsatisfactory condition, please let us know within 7 days of your order being received. Please send your order number, and clear photos of the damaged item alongside your pack slip using the CONTACT US section.
Please note we cannot consider cases reported after 7 days of the receipt of your items. Please do not dispose of the items as you may need to return them to be eligible for a refund.
Can I exchange my items?
Unfortunately we don't have an exchange policy, any items that are eligible to be returned can be returned for a refund only. If you need an alternative product you would be required to return the items and place a new order.
How do I return my items?
1. Check your items are eligible for return
2. Use the CONTACT US form so we can send you your return label, we need to know your order number, the items you want to return, and address for collection
3. We will send you your return label, which you will be required to print
4. We will inform you of the next steps for drop off or collection
The courier said my return label is not valid?
Your return label should be valid for the items you are returning. If for any reason the courier state that your return label is not suitable and cannot be used, please let us know as soon as possible so we can resolve this for you. You can use the CONTACT US form below.
In this instance, we would not recommend for you to pay for the return as we cannot confirm that this payment would be reimbursed. We are sorry for this inconvenience.