My package says delivered, but I haven't received it

We are sorry that you haven't received your order!  

Firstly, we would recommend to check your 'Proof Of Delivery' you can access this via your tracking link used to track your order.  You can use this information to confirm where your package was delivered and who has signed for it, in the case that a friend / colleague has received the order for you.

From time to time the courier tracking may show a delivered status before it has physically been delivered, it can take up 24 hours for this to reflect accurately.

If you are still unable to locate your order please let us know via the CONTACT US section below, please include your Order Number & Tracking ID.

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