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Will my order be delayed due to COVID-19?
Can I still return my products during COVID-19?
Are there delivery restrictions due to COVID-19?
Delivery cost & timings
How long will my order take to arrive?
How much will I be charged for shipping?
How much do I have to spend to qualify for free shipping?
Do you offer express shipping?
How do I track my order?
Where is my order shipped from?
I have received my tracking link but it hasn't updated in a while.
My package says delivered, but I haven't received it
Can I combine multiple orders for delivery?
Do you ship to my country?
Do you ship to PO Boxes?
Do you deliver to a Shop & Ship / Freight Forwarder address?
Do you deliver to APO addresses?
Why are certain products not available in my country?
Why I have been asked to provide my passport for delivery ?
Tax & duty charges
How much tax & duty will I be charged?
DHL have contacted me regarding an additional payment due on my order, I thought I had free shipping?
How do I pay for any additional tax & duty charges?
What happens if I refuse to pay for additional tax & duties on my order?
Will I pay tax & duty on 'free' or discounted items?